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Document Management for Insurance
Companies
Service and Processing –
Opportunities for Competitive Advantage.
Communications between an insurer
and its customers, agents and partners
demand much time and resources.
Optimisation of business processes in
service-oriented processing can generate
significant enhancement of earnings.
Document Management and
Electronic Filing can bring an
insurance company decisive competitive
advantages through the efficient design
of shared work and the reduction of
processing times.
Claims Department
- Requirements often initially involve
the need to convert many box files of
historical claims records. Once scanned
and converted to digital (searchable)
files and uploaded to Captaris Alchemy
(Electronic Filing System), records can
be protected and made available for
instant access by claims officers via a
Windows desktop or Web browser.
Claims officers can even reside outside
of Hong Kong and access the Alchemy
electronic file cabinet. This will
improve the efficiencies of each officer
as historical data can be accessed
immediately and more than one person at
a time can be reviewing a file.
In
addition,
Alchemy can integrate with your
Claims Management Database system.
Forms processing is supported in the
initial capture phase of your daily
claims received. Depending on daily
volumes different scanner models and
techniques are used to achieve a cost
effective result. Extracted data from a
claim form can be uploaded to your
Claims Management Database with the
image file being linked, and filed, into
Captaris Alchemy. In addition MS Office
files such as Outlook Emails and Excel spreadsheets can be
managed within Alchemy.
Policy
Department
As with the claims department often
there can be a need to initially convert
a large volume of historical documents.
Policy departments may wish to capture
the complete process from Policy
Application to the Issued Policy.
Document can be filed into Alchemy and
tracked via their status. Unsuccessful
Applications can be retained for future
reference if there is another request
from the same person. Policy documents
are typically maintained in Annual
Alchemy databases. This provides a
true reflection on how the policy
department works in the paper only
environment and therefore makes
acceptance of the electronic filing
system easier and most cost effective.
Integration is also available with
workflow and your Policy Management
Database.
Admin
Department
As with the above department often there
can be a need to initially convert a
large volume of historical documents.
Admin departments may also need to
manage MS Office files such as Excel or
Word. |
Document Management Solutions ::: Insurance Solutions
Alchemy is a critical part of our processing
systems. With over two million images under management
and operators in China and Hong Kong, Alchemy
continues to be a reliable and cost effective document
manager for our company
